Our reputation as one of the world's best Government Tourist Offices is built on our staff’s dedication and professionalism. We offer excellent opportunities for career development in this fast-growing industry.

We are looking for the following professionals to join us.

Assistant Manager, Visitor Services

Location: Hong Kong
Responsibilities:
  • Oversees the operations of Visitor Centres to ensure high operation efficiency and quality services
  • Ensure superb service delivery by initiating new hospitality and event promotion ideas/ plans and implementing the initiatives effectively
  • Lead, guide and train a team of frontline staff to achieve professional and consistent service delivery
  • Compile reports on centres’ operation and provide customer service insights and recommendations to management
  • Review operation procedures and workflow regularly and recommend streamlining ideas
  • Support supervisor’s duty in case of absence of the Executive in-charge at Visitor Centres whenever required
Requirements:
  • University graduate with minimum 8 years of relevant working experience of which at least 3 years at supervisory level
  • Good knowledge of service centre/ retail outlet operation with hands-on experience in supervising frontline staff
  • Strong customer orientation, commitment and passion to delivering visitor hospitality
  • Strong motivational and coaching skills
  • Excellent communication, interpersonal and problem solving skills with an analytical mindset
  • Willing to work overtime and on public holidays during events and emergencies

Application Methods

  1. Send email to talent@hktb.com;
  2. Mail to the following address:
    Human Resources Department
    Hong Kong Tourism Board
    11/F Citicorp Centre
    18 Whitifield Road
    North Point
    Hong Kong
    (Please quote reference no. on the envelope)
** Only shortlisted applicants will receive our response
Personal data provided by job applicants will be used strictly in accordance with our personal data policies, a copy of which will be provided upon request. Applicants may sent a request for a copy of the Personal Information Collection Statement pertaining to recruitment.
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