Register Now for “Managing Stress and Emotions for Frontline Staff” Seminar (7 March 2017)
To: Quality Tourism Services Scheme Accredited Merchants
High customers’ expectation and weak consumer sentiment may create stress and negative emotions for frontline staff. To build a company’s positive image, it is important to nurture service teams with EQ skills which enable them to manage stress and ultimately win more customers.
Quality Tourism Services Association (QTSA) is organising the “Managing Stress and Emotions for Frontline Staff” seminar. Mr Danny Pin, Director of Synergy Training Centre is invited to share some practical techniques in handling stress and negative emotions for both individual staff members and service teams.
You are cordially invited to join the Seminar. Event details and registration are as follows:
7 March 2017 (Tuesday)
9:30am – 12:30pm (Registration starts at 9:15 am)
Conference Hall, 4/F, Hong Kong Productivity Council Building, 78 Tat Chee Avenue, Kowloon Tong
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