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9 February 2017

Register Now for “Managing Stress and Emotions for Frontline Staff” Seminar (7 March 2017)

To: Quality Tourism Services Scheme Accredited Merchants

High customers’ expectation and weak consumer sentiment may create stress and negative emotions for frontline staff. To build a company’s positive image, it is important to nurture service teams with EQ skills which enable them to manage stress and ultimately win more customers.

Quality Tourism Services Association (QTSA) is organising the “Managing Stress and Emotions for Frontline Staff” seminar. Mr Danny Pin, Director of Synergy Training Centre is invited to share some practical techniques in handling stress and negative emotions for both individual staff members and service teams.

You are cordially invited to join the Seminar. Event details and registration are as follows:


7 March 2017 (Tuesday)


9:30am – 12:30pm (Registration starts at 9:15 am)


Conference Hall, 4/F, Hong Kong Productivity Council Building, 78 Tat Chee Avenue, Kowloon Tong

Event Details & Registration:

1) Online registration, or
2) Download and complete the registration form then fax to 2807 6360

*Seats are limited and will be allocated on a first-come-first-served basis.


• Each QTS-accredited merchant can enjoy one FREE seat
  (each additional seat costs HK$200)
• Each seat for non QTS-accredited merchants costs HK$400

**For successful registration, a confirmation letter will be faxed to the contact person of the company.

Registration Deadline:

24 February 2017 (Friday)


2807 6124

We look forward to your participation.

Yours sincerely,


Business Development Team
Hong Kong Tourism Board

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