Register Now for Complaint Handling Workshop by the QTS Scheme (19 May 2017)
To: Quality Tourism Services Scheme Accredited Merchants
As customer demands increase, it is crucial for staff to deliver excellent customer service and master professional skills in handling complaints. By communicating effectively with customers and resolving their conflicts with tactics, we can be able to retain loyal customers and achieve a win-win outcome.
To provide QTS-accredited merchants with a comprehensive skill set of handling customer complaints, you are cordially invited to attend our Workshop with details as follows:
19 May 2017 (Friday)
4:00pm – 5:00pm (Registration starts at 3:45pm)
Boardroom, Hong Kong Tourism Board, 11/F., Citicorp Centre, 18 Whitfield Road, North Point, Hong Kong
• Different types of complainant • Case sharing • Group discussion • 7 Steps for service remedies
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Hong Kong Tourism Board, 9th - 11th Floors, Citicorp Centre, 18 Whitfield Road, North Point, Hong Kong