PartnerNet - Circulars
DISCOVER HONG KONGDISCOVER HONG KONG
11 April 2017

Register Now for Complaint Handling Workshop
by the QTS Scheme (19 May 2017)

To: Quality Tourism Services Scheme Accredited Merchants

As customer demands increase, it is crucial for staff to deliver excellent customer service and master professional skills in handling complaints. By communicating effectively with customers and resolving their conflicts with tactics, we can be able to retain loyal customers and achieve a win-win outcome.

To provide QTS-accredited merchants with a comprehensive skill set of handling customer complaints, you are cordially invited to attend our Workshop with details as follows: 

Date:

19 May 2017 (Friday)

Time:

4:00pm – 5:00pm (Registration starts at 3:45pm)

Venue: 

Boardroom, Hong Kong Tourism Board,
11/F., Citicorp Centre, 18 Whitfield Road, North Point, Hong Kong

Language: 

Cantonese

Content Highlights:

• Different types of complainant
• Case sharing
• Group discussion
• 7 Steps for service remedies

Registration:

Download and return the completed enrolment form by:
• Fax to 2503 6286; or
• E-mail to qts.secretariat@hktb.com

*For successful registration, a confirmation message will be sent to the contact person of the company.

Fee:

Each QTS-accredited merchant can enjoy 2 FREE seats

*Seats are limited and available on a first-come-first-served basis.

Registration Deadline:

28 April 2017 (Friday)

Enquiry:

Ms Nancy Lui
Tel: 2807 6286

We look forward to your participation.

Yours sincerely,

 


QTS Secretariat
Hong Kong Tourism Board

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