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11 April 2017
Register Now for Complaint Handling Workshop
by the QTS Scheme (19 May 2017)
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To: Quality Tourism Services Scheme Accredited Merchants
As customer demands increase, it is crucial for staff to deliver excellent customer service and master professional skills in handling complaints. By communicating effectively with customers and resolving their conflicts with tactics, we can be able to retain loyal customers and achieve a win-win outcome.
To provide QTS-accredited merchants with a comprehensive skill set of handling customer complaints, you are cordially invited to attend our Workshop with details as follows:
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Date:
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19 May 2017 (Friday)
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Time:
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4:00pm – 5:00pm (Registration starts at 3:45pm)
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Venue:
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Boardroom, Hong Kong Tourism Board,
11/F., Citicorp Centre, 18 Whitfield Road, North Point, Hong Kong
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Language:
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Cantonese
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Content Highlights:
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• Different types of complainant
• Case sharing
• Group discussion
• 7 Steps for service remedies |
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Registration:
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Download and return the completed enrolment form by:
• Fax to 2503 6286; or
• E-mail to qts.secretariat@hktb.com
*For successful registration, a confirmation message will be sent to the contact person of the company. |
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Fee:
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Each QTS-accredited merchant can enjoy 2 FREE seats
*Seats are limited and available on a first-come-first-served basis. |
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Registration Deadline:
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28 April 2017 (Friday) |
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Enquiry:
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Ms Nancy Lui
Tel: 2807 6286 |
We look forward to your participation.
Yours sincerely,
QTS Secretariat
Hong Kong Tourism Board
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ANNUAL REPORT 2021/22
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UPCOMING TRADE EVENTS
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INDUSTRY NEWS
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PRESS RELEASE
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RESEARCH & STATISTICS
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You are receiving the Hong Kong Tourism Board’s (HKTB) circular because you are registered with the HKTB as a subscriber. If you would like to unsubscribe from the circular, please click
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Hong Kong Tourism Board,
9th - 11th Floors, Citicorp Centre,
18 Whitfield Road, North Point, Hong Kong
Updated 3 January 2024
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