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15 February 2018

Register Now for “Staff Attitude & Complaints Handling” Seminar (9 March 2018)

To: Quality Tourism Services Scheme Accredited Merchants

Social media platforms are one of the most popular channels for making complaints in Hong Kong. Due to the broad reach of social media, it is essential for frontline staff and management to provide quality service so as to win more customers through word of mouth.

Quality Tourism Services Association (QTSA) is organising the “Staff Attitude & Complaints Handling” seminar. Mr Daniel Kong, Corporate Consultant of Inno:vision Management Consulting Ltd., is invited to talk about the correct service attitude that will effectively help staff handle complain challenges in the social media era.

You and your staff are cordially invited to join this seminar. The seminar and registration details are as follows:

Date:

9 March 2018 (Friday)

Time:

9:30am – 12:30pm (Registration: 9:15am)

Venue:

Conference Hall, 4/F, Hong Kong Productivity Council Building, 78 Tat Chee Ave., Kowloon Tong

Speaker:

Mr Daniel Kong, Corporate Consultant of Inno:vision Management Consulting Ltd

Language:

Cantonese

Fee:

QTS Merchant: 1 free seat (each additional seat costs $200)
Non-QTS Merchant: $400 (per head)

Registration Form:

Click here

Registration Deadline:

1 March 2018 (Thursday)

Enquiries:

Tel: 2807 6124

We look forward to your participation.

Yours sincerely,

 

 

QTS Secretariat
Hong Kong Tourism Board

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