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24 October 2018

Register Now for “The Winning Ways to Handle Customer Complaints” Seminar (15 November 2018)

As customers’ expectations rise, the number of complaints received tends to increase as well. To gain positive word-of-mouth recommendations and boost sales, it is essential for management and frontline staff to learn how to deal with complaints professionally.

Quality Tourism Services Association (QTSA) is organising a seminar on “The Winning Ways to Handle Customer Complaints”, presented by Ms Esther Lee, Training Consultant of CDTI. In this seminar, participants will learn how to handle complaints through some case studies, how to build positive energy and mindset for complaint handling, and magic words that can calm down customers and words that can do the opposite. Toolkit of complaint handling will also be shared in the seminar.

You and your staff are cordially invited to join this seminar. Seminar and registration details are as follows:

Date:

15 November 2018 (Thursday)

Time:

9:30am – 12:30pm (Registration starts at 9:15am)

Venue:

Conference Hall, 4/F, Hong Kong Productivity Council Building,
78 Tat Chee Avenue, Kowloon Tong

Speaker:

Ms Esther Lee, Training Consultant of CDTI

Language:

Cantonese

Fee:

• QTS Merchant: 1 free seat (HK$200 per each additional seat)
• Non-QTS Merchant: HK$400 per seat

Registration Form:

Click here

Registration Deadline:

8 November 2018 (Thursday)

Enquiries:

Tel: 2807 6124

We look forward to your participation.

Yours sincerely,

 

 

QTS Secretariat
Hong Kong Tourism Board

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