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2 January 2024
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“Quality Tourism Services” (QTS) Scheme:
Notice of Amendment to the QTS Assessment Criteria and Assessment Reports
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The Hong Kong Tourism Board (HKTB) would like to notify you that amendments to the QTS Assessment Criteria and Assessment Reports will take effect from 2 January 2024 (“Effective Date”).
To keep up with the latest operational trends and meet evolving customer expectations, the key changes are as follows:
Assessment criteria:
- Enhancements in service levels through technology
- Integration of customer feedback channels
- Implementation of sustainability measures
- Adjustments to overall scoring
Assessment reports:
- Streamline all assessment reports with point-form presentation
- Add a new section “Social Listening” for the merchant’s reference
- Deliver ‘Mid-Term Surveillance Visit Report’ and ‘Formal Assessment Report’ in paperless format to the merchant’s registered email address
Please click here to download the latest edition (January 2024) of the QTS Assessment Checklist.
Should you have any queries, please contact the QTS Secretariat at 2806 2823.
Yours sincerely,
QTS Secretariat
Hong Kong Tourism Board
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Hong Kong Tourism Board,
9th - 11th Floors, Citicorp Centre,
18 Whitfield Road, North Point, Hong Kong
Updated 3 January 2024 |
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