Outstanding Quality Tourism Services Merchant Service Staff Award 2022

Post Date: 24 Aug 2022
Details:

Introduction

Since its launch in 2013, the Outstanding QTS Merchant Service Staff Award has been recognised as one of the major events promoting service excellence in Hong Kong. The Hong Kong Tourism Board (HKTB) is proud to present the Award again this year to recognise QTS-accredited merchants’ service staff for their excellent contribution despite the challenges during the pandemic and continue to enhance the local tourism service standards in Hong Kong.

 

Objectives

  • To recognise the excellent service quality of the outstanding performers among the QTS-accredited merchants despite the challenging pandemic time
  • To promote outstanding customer service provided by QTS-accredited merchants’ staff to the public, and enhance the local culture of service excellence
  • To reinforce the professional status and value proposition of the QTS Scheme to merchants in related trades and customers

 

Award Structure

There are two award types open for application.

  • Outstanding Quality Tourism Service Merchant Service Frontline Staff Award
  • Outstanding Quality Tourism Service Merchant Service Supervisory Staff Award

 

Each award type is divided into 12 key sector categories, spanning four restaurant sectors and eight retail & services sectors.

 

Eligibility

Frontline staff at current QTS-accredited merchants in the restaurant and retail & services sectors are welcome to participate in the Awards.

 

Award Prizes

The top three candidates with the highest scores in each sector category of each award type will receive the following prizes in recognition of their efforts:

Award Type Gold Silver Bronze
Frontline Staff HK$10,000 + trophy HK$5,000 + trophy HK$3,000 + trophy
Supervisory Staff HK$10,000 + trophy HK$5,000 + trophy HK$3,000 + trophy

 

Registration

The application is open now! You may click here to download the Award brochure for more details.

 

Please visit here to complete and submit the online application form on or before 25 September 2022.

 

Click here to download the Merchant Briefing PPT (Chinese version only).

 

Ceremony

The Award Presentation Ceremony will be tentatively held in February 2023.

 

Enquiry