Hong Kong Disneyland Resort - Opening of new “Magic Gateway” Guest Service Center

Hong Kong Disneyland Resort (HKDL) today opened the “Magic Gateway” Guest Service Center at the Hong Kong Boundary Crossing Facilities of the Hong Kong-Zhuhai-Macao Bridge (HZMB) to bring its unique heartfelt service to guests the moment they cross the border. With reduced travel time, the Bridge has brought guests in the Greater Bay Area closer to HKDL, which is only 10 minutes’ drive from the Hong Kong boundary.

Stephanie Young, HKDL’s new managing director who took up the position on February 1, visited the center to inspect its operation and cheer the Cast Members on the first day of service. With more mainland tourists coming to Hong Kong for their Chinese New Year vacation, HKDL executives and cast members also specially welcomed about 100 guests from two tour groups coming from Zhuhai and Zhongshan at the center before they began their magical journey to HKDL.

“We shall continue to deepen our efforts to grow our business in the Greater Bay Area to take advantage of our proximity to the bridge. At the same time, the opening of “Magic Gateway” will enable us to showcase the world-class service of HKDL and extend it to all arriving guests at HZMB,” Young said.

The opening of the HZMB center followed the launch of the “Magic Gateway” Guest Service Center at the West Kowloon Station of the Guangzhou-Shenzhen-Hong Kong Express Rail Link in September 2018. In the first four months of its operation, the XRL center handled on average over 1,000 room check-ins and luggage per month, allowing HKDL’s hotel guests to start their travel comfortably.

Heartfelt service welcomed by guests

Located at the Passenger Clearance Building of the HKBCF, the new “Magic Gateway” Guest Service Center at HZMB provides in-town check-in and luggage transfer service for guests who have reservations at any of HKDL’s three themed hotels. It also introduces a new service to help guests making reservations at designated restaurants within the park and resort’s hotels. In addition, the center provides the latest HKDL information and offers, electronic park ticket purchase service, and walk-in hotel booking.

Peng Yonggang took the HZMB for the first time from Zhuhai to Hong Kong to celebrate the Chinese New Year with his family. He was visiting HKDL with his parents, wife, a 5-year-old son and an 8-year-old daughter for the first time. He enjoyed using the Guest Service Center to get the most updated information about HKDL so that they could enjoy hassle-free travel around Hong Kong. HKDL is an ideal destination for short-haul and weekend staycations for guests traveling to Hong Kong via the HZMB and XRL, as the resort offers endless entertainment experiences throughout the year.

To celebrate the Year of the Pig, the Three Little Pigs will meet guests at Fantasy Gardens in Fantasyland. The Three Little Pigs-themed decorations in Town Square will also be nice photo spots. Guests can participate in the “God of Fortune Goofy Celebration Moment” to receive some extra good luck. Guests visiting from February 5 to 9 (CNY day 1 to 5) will enjoy extra blessings upon entering the theme park by receiving a newly designed red pocket. 

The fun of the Year of the Pig will continue with festive CNY food in the park and resort hotels, including 60 New Year-themed food and beverage delights for the season, from full-blown set menus to delicious snacks.

The multi-year expansion project will bring many exciting additions to the resort, including the newest Marvel attraction, Ant-Man and The Wasp: Nano Battle! which will open on March 31, making HKDL a must-visit destination for mainland guests.

HKDL also features three themed hotels, namely the Hong Kong Disneyland Hotel, Disney Explorers Lodge and Disney’s Hollywood Hotel, providing a total of 1,750 rooms. A variety of traditional Chinese, Asian and Western cuisines are available in the hotels, offering unique Disney-themed dining experiences. Hotel guests can also explore recreational activities and facilities across all three hotels and enjoy priority access to selected attractions in the park. It is the destination for guests from anywhere in the world to experience a relaxing Disney holiday.