Registration is now open for the ‘2025 Outstanding QTS Merchant Service Staff Awards,’ themed ‘Let's Go the Extra Mile.’ The awards recognise excellence among service staff of QTS-accredited merchants and supports the Government’s hospitality campaign.

Post Date: 18 Oct 2024
Details:

Introduction

Since its launch in 2013, the Outstanding QTS Merchant Service Staff Awards have been recognized as one of the major events promoting service excellence in Hong Kong. The awards have been well received by QTS merchants and their service staff.

 

Echoing the launch of the Government’s Hospitality Campaign, “2025 Outstanding QTS Merchant Service Staff Awards” will be held under the theme “Let's Go the Extra Mile”. The Awards recognise the contributions of QTS-accredited merchants’ service staff towards service excellence, enhancing the service standards in Hong Kong.

 

Objectives

  • To amplify “Hospitality Campaign” to champion the hospitable culture of Hong Kong
  • To promote and encourage merchant staff to provide excellent and exceptional customer service
  • To strengthen and promote the professional status and value proposition of the QTS Scheme to customers, the industry and merchants

 

Merchant Briefing

  • You may click HERE to download the content for more details.

 

Award Structure

  • Outstanding Quality Tourism Service Merchant Service Staff Awards – Frontline Staff
  • Outstanding Quality Tourism Service Merchant Service Staff Awards – Supervisory Staff
  • Outstanding Quality Tourism Service Merchant Awards
  • Grand Award (New Award)

 

New Category

  • Local SMEs

 

Eligibility

Frontline staff currently at QTS-accredited merchants within the restaurant and retail & services sectors are welcome to participate in the Awards.

 

Award Prizes

The top three candidates with the highest scores in each sector category of each award type will receive the following prizes in recognition of their efforts

 

Awards Type Gold Silver Bronze
Frontline Staff HK$10,000 + trophy HK$5,000 + trophy HK$3,000 + trophy
Supervisory Staff HK$10,000 + trophy HK$5,000 + trophy HK$3,000 + trophy

Registration

The application is open now! You may click here to download the Awards brochure for more details.
Participation fee has been waived Please visit here to complete and submit the online application form on or before 17 November 2024.

 

Ceremony

The Award Presentation Ceremony will be tentatively held in May 2025.

 

Enquiries:

Mr Ray Chung (Tel: 2788 6320)
Ms Yammie Yu (Tel: 2788 5721)
Email: qts-award@hkpc.org