PartnerNet Frequently Asked Questions

In order to provide the best-in-class support to trade partners, we have prepared video guides for the most frequently asked questions below to visually illustrate the answers.

1. If I forgot my password, what should I do?


 

2. If I want to update/ delete my company’s information, what should I do?


 

3. How do I know who is the admin of our company? Can I change my company’s admin representative? Can I add more member to my company?


 

4. If I forgot both my “Username/ Login Email” and “Password”, what should I do?


 

5. What should I do if it shows invalid Username when I login? If I forgot my “Username/ Login Email”, what should I do?


 

6. If I want to contact the trade partner (enquiry, feedback, suggestion, etc), what should I do?