In order to provide the best-in-class support to trade partners, we have prepared video guides for the most frequently asked questions below to visually illustrate the answers.
1. If I forgot my password, what should I do?
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2. If I want to update/ delete my company’s information, what should I do?
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3. How do I know who is the admin of our company? Can I change my company’s admin representative? Can I add more member to my company?
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4. If I forgot both my “Username/ Login Email” and “Password”, what should I do?
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5. What should I do if it shows invalid Username when I login? If I forgot my “Username/ Login Email”, what should I do?
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6. If I want to contact the trade partner (enquiry, feedback, suggestion, etc), what should I do?
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